We seek technically proficient candidates with strong interpersonal abilities for the role of Technician- Support Analyst. Support technicians diagnose technical issues, offer prompt customer assistance, and facilitate the implementation of new applications. Effective communication is vital as they engage directly with customers and produce written documentation.
Responsibilities
• Real time monitoring and response of Renewable Energy power generating assets.
• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
• Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
• Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
• Follow ROC procedures to drive standardized global practices
• Proficiently communicate with internal and external customers via written and verbal communication
• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
Minimum Qualifications
• Excellent written and verbal communication skills
• Ability to work independently
• Excellent PC skills, experience using MS Office, MS Outlook, and Excel
• Must be able to work variance shifts required for 24x7 operations
Preferred Qualifications/ Skills
• Experience in renewable energy generation
• Experience with industrial plant maintenance
• Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s)
